Refund policy

Return & Refund Policy

Last updated: June 19, 2026

Thank you for shopping with Spirilet UK.

We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund terms below.

1. Return Eligibility

Customers may request a return within 14 days of receiving the order.

To qualify for a return, items must:

  • Be unused and in original condition

  • Include original packaging where applicable

  • Not show signs of wear, damage, or alteration

  • Be accompanied by proof of purchase

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

For hygiene, safety, and operational reasons, the following items cannot be returned or refunded unless they arrive damaged or defective:

  • Personal care products

  • Cosmetic and beauty products once opened

  • Items marked as final sale

  • Gift cards

  • Customized or personalized products

  • Products that cannot be returned for hygiene reasons

3. How to Start a Return

To request a return, please contact our support team and include:

  • Order number

  • Full name

  • Reason for return

  • Photos (if item is damaged or incorrect)

Returns sent without prior approval may not be accepted.

4. Return Shipping

Unless the return is due to our error (incorrect, damaged, or defective item), customers are responsible for return shipping costs.

Original shipping fees are non-refundable.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

5. Damaged, Incorrect, or Defective Items

Please inspect your order upon delivery.

If your order arrives:

  • Damaged

  • Defective

  • Incorrect

Contact us within 48 hours of delivery with supporting photos so we can evaluate and resolve the issue promptly.

6. Refund Process

Once your return is received and inspected, we will notify you of approval or rejection.

If approved:

  • Refunds will be issued to the original payment method

  • Processing times may vary depending on your bank or payment provider

  • Refunds typically appear within 5–10 business days

7. Order Cancellations

Orders may only be cancelled before processing or shipment begins.

Once an order has been shipped, cancellation requests cannot be guaranteed and the return process will apply.

8. Refused Deliveries

If a shipment is refused or unclaimed and returned to us, we may deduct applicable shipping and handling costs from the refund amount.

9. Chargebacks

If you experience an issue with your order, please contact us before initiating a payment dispute or chargeback so we can attempt to resolve the matter directly.

10. Contact Information

If you have questions regarding returns or refunds, please contact us.

Operated by:

Company Name: EXTREM LTD
Company Number: 17222895

5 Brayford Square
Suite 10837
London E1 0SG
United Kingdom